All refund rights under both State and Commonwealth law apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.
Downloadable digital products cannot be returned or refunded.
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
When you change your mind
At Sunny Studios you have 60 days to return your items (some exclusion apply) for a full refund or exchange as long as it is returned in a saleable condition with original proof of purchase. The refund will be provided using your original payment method. By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included. Computer games, CDs and DVDs must have the original security seal or and shrink wrap is intact.
If you can’t provide proof of purchase, you will be asked to provide identification for Sunny Studios exclusive products, containing your full name. We will record your name and form of identification provided, and we’ll offer you an exchange coupon to the value of the current price of that product.
If you can’t provide proof of purchase we will be unable to provide you with an exchange coupon or refund.
Excluded change of mind items
Refunds and/or returns are excluded for any downloadable item, such as music, video, audio book, etc.
Proof of Purchase
Returns, refunds, exchanges or repair requests must be accompanied by a digital or physical receipt, including online payment receipts from 3rd party payment gateways such as PayPal, Stripe, etc.
Privacy
Read our Privacy Policy.
For further information, please contact us on our Contact Us form